FISTT

Terms & Conditions

Last updated: 8 May 2026

Please read these Terms & Conditions carefully before using the FISTT Platform. By accessing or using any part of the Platform, you enter into a legally binding agreement with us. If you do not agree to these Terms, you must not use the Platform.

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below:

  • “Agreement” means these Terms & Conditions as amended from time to time, together with any policies incorporated by reference.
  • “Application” means the FISTT mobile applications available on iOS (App Store) and Android (Google Play).
  • “Client” means a registered User who uses the Platform to seek advice, guidance, or consultations from Experts.
  • “Companion Web App” means the web application available at fisttapp.com/talk that enables Users to participate in active Sessions from a desktop or laptop browser using a Session Code.
  • “Content” means any text, audio, video, images, files, messages, ratings, reviews, or other material submitted, posted, or transmitted by a User through the Platform.
  • “Expert” means a registered User who has completed FISTT’s verification process and offers paid consultation services through the Platform in their individual capacity as an independent contractor.
  • “FISTT”, “Company”, “we”, “us”, or “our” means the entity operating the Platform under the trade name FISTT.
  • “Platform” means the Application, the Companion Web App, and the website fisttapp.com, collectively.
  • “Service Fee” means the commission or platform usage fee charged by FISTT on completed Sessions, as disclosed within the Platform.
  • “Session” means a live video, audio, or text-based chat consultation conducted between a Client and an Expert through the Platform.
  • “Session Code” means the unique six-digit numeric code generated by the Platform enabling a Client to join an active Session via the Companion Web App.
  • “User” means any individual who accesses or uses the Platform in any capacity, including as a Client, Expert, or guest visitor.
  • “Wallet” means the in-application prepaid credits balance maintained for a User to fund Sessions.

2. Acceptance of Terms

By downloading, installing, registering on, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding contract between you and FISTT under the Indian Contract Act, 1872. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity and that “you” refers to that entity.

Your continued use of the Platform following any notification of updates to these Terms constitutes acceptance of the revised Terms. If you do not agree, you must immediately discontinue use of the Platform and may request deletion of your account.

3. Nature of the Platform and Intermediary Status

FISTT operates as a technology-enabled marketplace and online intermediary that connects independent Experts with Clients seeking knowledge, advice, and information. FISTT is an “intermediary” as defined under Section 2(1)(w) of the Information Technology Act, 2000 (“IT Act”) and relies on the safe harbour protection afforded by Section 79 of the IT Act with respect to third-party content hosted on or transmitted through the Platform, subject to compliance with applicable rules and lawful orders.

FISTT is a technology platform only and does not itself provide legal, medical, financial, psychological, engineering, educational, or any other professional advice or services. All advice, information, opinions, and recommendations provided during Sessions are given by independent Experts acting solely in their individual capacity.

FISTT does not employ, supervise, direct, endorse, certify, recommend, or guarantee the qualifications, credentials, conduct, or output of any Expert. FISTT’s role is limited to providing the technical infrastructure, communication tools, matching functionality, and payment facilitation that enable Experts and Clients to interact.

Nothing on the Platform constitutes the establishment of a regulated professional-client relationship (including a lawyer-client, doctor-patient, or financial advisor-client relationship) with FISTT or on FISTT’s behalf.

4. Eligibility

To use the Platform you must:

  • Be at least 18 years of age;
  • Have the legal capacity to enter into a binding contract under applicable law;
  • Not be prohibited by any applicable law from accessing or using the Platform;
  • Not have been previously permanently suspended or banned from the Platform by FISTT.

By accepting these Terms, you represent and warrant that you satisfy all of the above requirements.

Users between 13 and 17 years of age may access the Platform only with the verifiable written consent and active supervision of a parent or legal guardian who accepts these Terms on their behalf and assumes full legal responsibility for their use of the Platform. If you become aware that a minor has provided personal data without appropriate consent, please notify us immediately at support@fisttapp.com.

Experts must additionally meet the verification requirements set out in Section 6.

5. Account Registration and Security

You must create an account to access most features of the Platform. In registering, you agree to:

  • Provide accurate, current, and complete information and promptly update it if it changes;
  • Not create an account using a false identity or misrepresent your qualifications or affiliations;
  • Not maintain more than one personal account at any time;
  • Keep your login credentials strictly confidential and not share them with any third party;
  • Notify FISTT immediately at support@fisttapp.com upon becoming aware of any unauthorised access to or use of your account;
  • Accept full responsibility for all activity that occurs under your account, whether or not authorised by you.

FISTT reserves the right to verify your identity and the accuracy of information provided at registration. FISTT may suspend or terminate any account that provides false, inaccurate, or misleading information, or where FISTT has reasonable grounds to suspect fraudulent activity or a breach of these Terms.

6. Expert Registration and Independent Contractor Status

6.1 Application and Verification

Persons seeking to offer services as Experts must apply through the Platform’s designated Expert registration process and successfully complete FISTT’s verification requirements. Verification may include submission of government-issued identity documents, professional credentials, degrees, certifications, registrations, and such other information as FISTT reasonably requires. FISTT may reject any Expert application at its sole discretion and is not obliged to give reasons for rejection.

FISTT’s acceptance of an Expert’s application and publication of an Expert profile does not constitute endorsement, certification, or recommendation of the Expert’s qualifications, professional standing, or the quality or accuracy of their advice. FISTT makes reasonable efforts to verify submitted credentials but cannot guarantee their completeness or current validity.

6.2 Independent Contractor Relationship

Experts are independent contractors. Nothing in these Terms, and nothing in the relationship between FISTT and any Expert, creates or shall be construed to create any employment, agency, partnership, joint venture, franchise, or fiduciary relationship between FISTT and any Expert.

6.3 Expert Obligations

Each Expert is solely and exclusively responsible for:

  • The accuracy, completeness, currency, and professional quality of all advice, information, and guidance provided during Sessions;
  • Maintaining all valid professional licences, registrations, and memberships required by applicable law to lawfully provide the services they offer;
  • Complying with all applicable professional regulatory requirements, codes of conduct, and ethical obligations relevant to their field;
  • All tax obligations arising from their earnings on the Platform, including income tax, goods and services tax (where applicable), and professional tax;
  • Obtaining appropriate professional indemnity or liability insurance where prudent or required by their profession;
  • Setting their own consultation fees per minute, availability schedule, and session preferences;
  • Refraining from providing services that exceed the scope of their qualifications, licence, or expertise.

FISTT shall have no liability whatsoever for any advice given by an Expert, any regulatory violation committed by an Expert, or any harm suffered by a Client as a result of reliance on Expert advice.

7. Client Conduct and Responsibilities

Clients are responsible for:

  • Using the Platform honestly and in good faith to seek genuine information, advice, or guidance;
  • Treating all Experts with professionalism and respect during Sessions;
  • Exercising independent judgement in selecting Experts and in deciding what reliance, if any, to place on advice received during a Session;
  • Independently verifying the credentials and professional standing of any Expert before relying on regulated professional advice;
  • Not attempting to solicit, engage, or compensate Experts for consultations outside the Platform so as to circumvent FISTT’s payment systems;
  • Not recording Sessions without the prior explicit written consent of all participants;
  • Not making Session booking requests, refund requests, or dispute complaints in bad faith or for an improper purpose.

8. Session Conduct and Standards

All Sessions must be conducted in accordance with these Terms and any supplementary conduct guidelines published by FISTT.

8.1 Conduct During Sessions

During Sessions, all participants must:

  • Conduct themselves in a professional, respectful, and lawful manner at all times;
  • Refrain from making offensive, harassing, threatening, abusive, discriminatory, or obscene communications;
  • Not record any part of the Session, by any means, without the prior explicit written consent of all participants;
  • Not attempt to coerce, intimidate, or improperly influence the other party.
8.2 Billing and Session Duration

Billing commences when the Session connection is established between the Client and the Expert and continues on a per-minute basis until either party terminates the Session. Partial minutes may be rounded up to the nearest full minute at FISTT’s discretion, as disclosed in the Platform interface. The total charge for a Session is the Expert’s stated consultation fee per minute multiplied by the Session duration, plus any applicable Service Fee and taxes.

8.3 Companion Web App Session Code

Session Codes are generated exclusively for the Client in an active Session. The Session Code must not be shared with any third party. Each Session Code is valid only for the duration of the specific Session for which it was generated and expires automatically upon Session termination. FISTT bears no responsibility for unauthorised access resulting from a Client sharing their Session Code.

9. Payments, Billing and Wallet

FISTT facilitates payments between Clients and Experts through Razorpay Software Private Limited (“Razorpay”), a Reserve Bank of India licensed payment aggregator. By initiating a paid Session, you authorise FISTT and Razorpay to charge your designated payment method at the Expert’s prevailing consultation fee per minute for the actual duration of the Session.

FISTT deducts a Service Fee from each completed Session transaction. The applicable Service Fee percentage is displayed within the Platform and may be revised with reasonable prior notice to users.

All charges are displayed in Indian Rupees (₹) unless otherwise stated. Prices are inclusive or exclusive of Goods and Services Tax (GST) as disclosed at the point of transaction. You are responsible for any additional charges levied by your bank, payment card issuer, or digital wallet provider.

Where FISTT offers a Wallet facility, Wallet credits may be loaded using supported payment methods and used to fund Sessions. Wallet credits are:

  • Non-transferable between Users;
  • Not redeemable for cash except as required by applicable consumer protection law;
  • Subject to expiry as communicated at the time of loading;
  • Forfeited upon permanent account termination except to the extent otherwise required by law.

FISTT does not store full payment card numbers, CVV codes, or net banking credentials. All payment card and bank account data for Client transactions is processed directly by Razorpay in accordance with PCI-DSS standards.

10. Expert Earnings and Payouts

Experts are entitled to receive their consultation fee earnings from completed Sessions, less FISTT’s applicable Service Fee. Net earnings are displayed in the Expert’s earnings dashboard within the Application.

FISTT processes Expert payouts via bank transfer or Unified Payments Interface (UPI) within three to seven business days of a payout request being raised, subject to minimum threshold requirements and fraud-review procedures. FISTT reserves the right to withhold or delay payouts in cases of active disputes, suspected fraudulent activity, or pending regulatory compliance checks.

Experts are solely responsible for all taxation obligations arising from Platform earnings, including income tax, GST (if applicable based on turnover thresholds), and professional tax. FISTT will issue applicable Tax Deducted at Source (TDS) certificates and reports as required under the Income Tax Act, 1961. FISTT’s Service Fee is inclusive of applicable GST unless stated otherwise.

11. Refunds and Client Dispute Resolution

Requests for refunds must be submitted to support@fisttapp.com within forty-eight (48) hours of the conclusion of the Session to which the request relates. Requests submitted outside this window may not be considered.

FISTT will review refund requests in good faith, taking into account factors including:

  • Session duration and the extent of service delivery;
  • Verified technical failures attributable to FISTT’s own infrastructure (as distinct from client-side connectivity issues);
  • Documented material breaches of Session conduct standards by the Expert;
  • Evidence of fraudulent or misrepresented Expert credentials.

Refunds are ordinarily issued as Wallet credits. Refunds to the original payment method may be processed where the Session was not delivered due to a technical failure on FISTT’s part or another cause substantially within FISTT’s control. FISTT’s determination of refund requests is final, subject to applicable consumer protection rights.

Initiating a chargeback or payment dispute with your bank or card issuer in respect of a Session that was substantively delivered may result in suspension of your account pending investigation.

12. Intellectual Property Rights

The Platform, including its software, source code, object code, design, user interface, text, graphics, logos, trade marks, trade names, and all content created by FISTT, is owned by or licensed to FISTT and is protected under applicable intellectual property laws, including the Copyright Act, 1957 and the Trade Marks Act, 1999.

You are granted a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. This licence does not include any right to:

  • Copy, reproduce, adapt, translate, distribute, publicly perform or display, or create derivative works from any FISTT content without prior written consent;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Platform;
  • Remove, alter, or obscure any copyright, trade mark, or other proprietary notices;
  • Use FISTT’s trade marks, logos, or trade names without prior written consent;
  • Use automated tools, scrapers, crawlers, or robots to access, collect, index, or data-mine the Platform without FISTT’s express written permission.

13. User Content

You retain ownership of all Content you submit, post, or transmit through the Platform. By submitting Content, you grant FISTT a limited, worldwide, non-exclusive, royalty-free, sublicensable licence to store, process, reproduce, and transmit your Content solely to the extent necessary to provide, operate, and improve the Platform and to comply with applicable law. This licence terminates when your Content is deleted from FISTT’s systems in accordance with our data retention schedule.

You represent and warrant that: (a) you own or have all necessary rights and licences to submit the Content and to grant the above licence; (b) the Content does not infringe any third-party intellectual property, privacy, defamation, or other legal rights; and (c) the Content complies with these Terms and all applicable laws.

FISTT does not pre-screen User Content but reserves the right, without prior notice, to remove, edit, or restrict access to Content that FISTT determines, in its sole discretion, violates these Terms, applicable law, or that is the subject of a valid legal complaint.

14. Prohibited Conduct

You must not use the Platform to host, display, upload, modify, publish, transmit, store, update, or share any Content, or engage in any conduct, that:

  • Belongs to another person without their right or consent;
  • Is grossly harmful, harassing, threatening, abusive, tortuous, defamatory, vulgar, obscene, libellous, pornographic, paedophilic, or invasive of another’s privacy;
  • Is harmful to minors in any way;
  • Infringes any patent, trade mark, copyright, trade secret, or other intellectual property right of any party;
  • Violates any applicable law or regulation for the time being in force, including data protection, consumer protection, and securities laws;
  • Deceives or misleads the recipient about the origin of a message or transmits information that is grossly offensive, menacing, or false;
  • Impersonates any person or entity or falsely states or otherwise misrepresents an affiliation with any person or entity;
  • Contains software viruses, Trojan horses, worms, time bombs, or any other computer code, files, or programs designed to interrupt, damage, limit, or destroy the functionality of any computer software, hardware, or telecommunications equipment;
  • Threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, or incites the commission of any cognisable offence;
  • Constitutes or depicts child sexual abuse material (CSAM) or any content that sexualises minors.

Additionally, you must not:

  • Attempt to gain unauthorised access to any part of the Platform, its servers, databases, or any system connected to it;
  • Interfere with or disrupt the integrity or performance of the Platform or the data contained therein;
  • Solicit, engage, or compensate Experts for consultations outside the Platform in order to circumvent FISTT’s payment systems or Service Fee;
  • Record any Session, in whole or in part, without the prior explicit written consent of all Session participants;
  • Submit false, exaggerated, or misleading credentials as part of Expert registration;
  • Manipulate or submit fraudulent ratings, reviews, or dispute requests;
  • Use the Platform for any commercial purpose other than as expressly permitted by these Terms.

15. Privacy and Data Protection

Your use of the Platform is governed by our Privacy Policy, which is incorporated into these Terms by reference and forms part of this Agreement. By using the Platform, you consent to the collection, processing, storage, and use of your personal data as described in the Privacy Policy.

We process personal data in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (to the extent in force).

16. Third-Party Services and Technology

The Platform integrates and relies upon third-party technologies and services, including:

  • LiveKit, Inc. — Real-time video, audio, and data infrastructure for Sessions;
  • Supabase, Inc. — Database, authentication, file storage, and serverless compute;
  • Razorpay Software Private Limited — Payment aggregation and processing;
  • Firebase / Google LLC — Push notification delivery.

Your use of these integrated services may be subject to those providers’ own terms of service and privacy policies. FISTT is not responsible for the performance, availability, security practices, or data handling of third-party service providers.

The Platform may contain links to external websites or services operated by third parties. Such links are provided for convenience only. FISTT does not endorse and is not responsible for the content, accuracy, or practices of any third-party website.

17. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, FISTT EXPRESSLY DISCLAIMS ALL WARRANTIES AND MAKES NO REPRESENTATION THAT:

  • THE PLATFORM WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE AT ANY TIME;
  • ANY DEFECTS OR ERRORS IN THE PLATFORM WILL BE CORRECTED;
  • THE PLATFORM OR ITS SERVERS ARE FREE OF VIRUSES, MALICIOUS CODE, OR OTHER HARMFUL COMPONENTS;
  • ANY ADVICE, INFORMATION, GUIDANCE, OR CONTENT PROVIDED BY AN EXPERT IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR SUITABLE FOR YOUR PARTICULAR CIRCUMSTANCES.

USERS MUST EXERCISE INDEPENDENT JUDGEMENT AND, WHERE APPROPRIATE, SEEK FORMAL ADVICE FROM A LICENSED PROFESSIONAL BEFORE ACTING ON INFORMATION RECEIVED THROUGH A SESSION. FISTT STRONGLY RECOMMENDS THAT USERS INDEPENDENTLY VERIFY THE PROFESSIONAL CREDENTIALS AND CURRENT REGISTRATION STATUS OF ANY EXPERT BEFORE RELYING ON REGULATED PROFESSIONAL ADVICE IN THE FIELDS OF LAW, MEDICINE, FINANCE, OR ANY OTHER REGULATED DOMAIN.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FISTT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF REPUTATION, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE PLATFORM OR SERVICES, EVEN IF FISTT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, FISTT’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF:

  • (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO FISTT IN THE SIX (6) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
  • (B) INDIAN RUPEES ONE THOUSAND (₹1,000).

NOTHING IN THESE TERMS EXCLUDES OR LIMITS FISTT’S LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED DIRECTLY BY FISTT’S NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION BY FISTT; OR (C) ANY LIABILITY THAT CANNOT BE LAWFULLY EXCLUDED OR LIMITED UNDER APPLICABLE CONSUMER PROTECTION LAWS, INCLUDING THE CONSUMER PROTECTION ACT, 2019.

19. Indemnification

You agree to indemnify, defend, and hold harmless FISTT and its officers, directors, employees, contractors, affiliates, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and court costs) arising from or in connection with:

  • Your access to or use of the Platform;
  • Your Content;
  • Your violation of these Terms or any applicable law or regulation;
  • Your violation of any rights of a third party, including intellectual property, privacy, or consumer protection rights;
  • Any advice, guidance, or information provided by you in your capacity as an Expert during Sessions;
  • Any regulatory action taken against FISTT arising from your failure to maintain required professional licences or registrations.

FISTT reserves the right, at your expense, to assume exclusive control over the defence of any matter for which you are required to indemnify FISTT. You agree to cooperate with FISTT’s defence of such claims.

20. Force Majeure

FISTT shall not be in breach of these Terms, nor liable for any delay or failure to perform any of its obligations under these Terms, to the extent that such delay or failure arises from events, circumstances, or causes beyond FISTT’s reasonable control, including acts of God, floods, storms, earthquakes, or other natural disasters; acts of government, regulations, or restrictions imposed by governmental authority; war, invasion, terrorism, or civil unrest; epidemic or pandemic; failure of third-party telecommunications networks, internet services, or cloud infrastructure; or industrial action. FISTT will use reasonable endeavours to minimise the impact of such events and resume performance as soon as reasonably practicable.

21. Term, Termination and Suspension

21.1 Duration

These Terms are effective from the date you first accept them and remain in force until terminated.

21.2 Termination by FISTT

FISTT may, at its sole discretion and without liability to you, immediately suspend or permanently terminate your access to the Platform and your account if you:

  • Violate any provision of these Terms or any applicable law;
  • Provide false, misleading, or fraudulent information at any time;
  • Engage in conduct that FISTT reasonably determines to be harmful to other Users, third parties, or FISTT;
  • Fail to maintain required professional qualifications, licences, or registrations as an Expert;
  • Are subject to a legal prohibition on using the Platform.

Where practicable, FISTT will give prior notice of suspension or termination, but reserves the right to act immediately where circumstances require.

21.3 Termination by User

You may close your account at any time by contacting support@fisttapp.com. Account closure requests will be processed within a reasonable time, subject to the completion of any pending transactions or open disputes.

21.4 Effect of Termination

Upon termination of your account for any reason:

  • Your licence to use the Platform immediately ceases;
  • Any unused Wallet credits will be forfeited unless otherwise required by applicable law;
  • Outstanding Expert payout amounts will be processed subject to fraud-review procedures and the resolution of any open disputes;
  • FISTT will retain data as required by its data retention obligations and applicable law.

Sections 12, 13, 15, 17, 18, 19, 22, 23, and 24 of these Terms shall survive the termination of your account.

22. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

Subject to Section 23, the courts of competent jurisdiction in India shall have exclusive jurisdiction to grant interim, injunctive, or emergency relief in connection with any matter arising under these Terms.

23. Dispute Resolution and Arbitration

In the event of any dispute, claim, controversy, or difference arising out of or relating to these Terms, the Platform, or the Services (“Dispute”), the parties shall first attempt to resolve the Dispute through good-faith negotiation. Either party wishing to invoke this process must notify the other in writing, and the parties will have thirty (30) days from the date of that notice (“Negotiation Period”) to attempt resolution.

If the Dispute is not resolved within the Negotiation Period, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended by the Arbitration and Conciliation (Amendment) Act, 2019). The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties or, failing agreement within fifteen (15) days of a written request, appointed in accordance with the said Act. The seat and venue of arbitration shall be India. The language of the arbitration proceedings shall be English. The arbitrator’s award shall be final and binding upon both parties and may be enforced in any court of competent jurisdiction.

Notwithstanding the above, either party may seek urgent interim or injunctive relief from a court of competent jurisdiction without first invoking the arbitration procedure.

You agree that you will not bring or participate in any class action, class arbitration, or collective proceeding against FISTT. All Disputes must be brought by you individually.

24. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, FISTT has designated a Grievance Officer to receive and resolve complaints from Users regarding Content on the Platform or violations of these Terms.

Grievance Officer: FISTT Support Team
Designation: Grievance Officer, FISTT
Email: support@fisttapp.com
Address: India
Hours: Monday to Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

FISTT will acknowledge all complaints within thirty-six (36) hours of receipt and will endeavour to resolve complaints within thirty (30) days of the date of receipt. In the case of complaints regarding Content that is prima facie in the nature of child sexual abuse material or content depicting nudity or sexual acts, FISTT will take action to remove or disable access to such content within twenty-four (24) hours of receipt of the complaint.

If you are dissatisfied with the resolution of your complaint by the Grievance Officer, you may seek further recourse under applicable law, including under the Consumer Protection Act, 2019.

25. Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and FISTT relating to the Platform and supersede all prior and contemporaneous agreements, representations, and understandings.
  • Severability: If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, void, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
  • No Waiver: FISTT’s failure to enforce any provision of these Terms in any instance shall not constitute a present or future waiver of that provision or of any other provision.
  • Assignment: You may not assign, transfer, or sublicence your rights or obligations under these Terms to any third party without FISTT’s prior written consent. FISTT may assign its rights and obligations under these Terms freely, including in connection with a merger, acquisition, or sale of assets, upon notice to you.
  • Relationship of Parties: Nothing in these Terms shall be construed to create a partnership, joint venture, employment, agency, or fiduciary relationship between FISTT and any User.
  • Notices: Legal notices to FISTT must be sent by email to support@fisttapp.com with the subject line “Legal Notice”, or by registered post to FISTT’s registered address. Notices to you will be sent to the email address or mobile number associated with your account.
  • Language: These Terms are drafted in the English language. Any translation provided is for convenience only. In the event of any inconsistency between the English version and a translation, the English version shall prevail.

26. Amendments to These Terms

FISTT reserves the right to modify or update these Terms at any time. We will provide notice of material changes by updating the “Last updated” date at the top of this page and, where the changes are significant, by in-app notification or email to the address registered with your account. The revised Terms will be effective from the date of publication on the Platform.

Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Platform and may request account deletion in accordance with Section 21.3.

27. Contact Us

If you have any questions, concerns, or requests relating to these Terms, please contact us at:

FISTT
Email: support@fisttapp.com
Website: fisttapp.com