Help centre
Frequently asked questions
How FISTT works for people getting help and for the experts giving it. If your question isn’t here, write to support@fisttapp.com.
About FISTT
FISTT connects you with verified experts for real-time help with code, SAP, IT and studies. You work through your problem together on a live video call, with chat alongside.
FISTT is operated by Fistt Private Limited and is available in India. All prices are in Indian rupees (₹).
You can get help in two ways. With an instant consultation, you call an expert who is online right now and pay per minute. With a scheduled consultation, you post your problem, compare offers from experts, and book one at a fixed price for later the same day.
Consultations take place in the FISTT app, and you can move a call to your laptop with the Laptop Companion.
Anyone aged 15 or over can get help on FISTT. Users under 18 need the consent and supervision of a parent or legal guardian. Experts must be 18 or older.
No. Experts on FISTT are independent professionals who give advice in their own capacity. FISTT verifies experts but does not endorse or guarantee their advice, so please use your own judgement before acting on it.
Consultations
For help right now, open the profile of an expert who is online and call them. The call starts as soon as they accept.
For help later today, create a post describing your problem and choose a time slot. Experts who can help will send you offers, and once you accept one, the time and price are confirmed.
Every expert profile shows their skills, experience, languages, ratings and reviews, per-minute fee and current availability. You can search and filter experts on the Home screen to find the right fit.
For scheduled consultations, each offer also includes a short note from the expert on how they would approach your problem.
You and your expert meet on a live video call. You can chat, share photos and files, and move the call to your laptop to share your screen. Your camera stays off until you turn it on.
Consultations must be respectful and lawful. FISTT may not be used for cheating in exams, tests or interviews, or for any other form of academic dishonesty.
An instant consultation lasts until either of you ends the call, or until your wallet balance runs out.
A scheduled consultation lasts for the time you booked, up to 2 hours. You can join from 3 minutes before the start time and rejoin at any point until the booking ends.
Yes. Either of you can request a new time once per booking, free of charge, up to an hour before the start. The booking moves only if the other person accepts; otherwise it stays at the original time.
If the expert doesn't join a scheduled consultation, the full amount is returned to your wallet automatically.
Yes. You can rate any consultation and leave a comment once it ends. If something goes wrong, use Report in the app. Reports are reviewed by our team and kept confidential.
Pricing & payments
Each expert has a per-minute fee, shown on their profile before you call or book. There is no subscription.
Instant consultations are charged per minute for the time you're connected. Scheduled consultations have a fixed price, agreed before you book. Any applicable taxes are shown at checkout.
FISTT sets each expert's fee based on their experience, expertise and performance. The fee you see is the fee you pay.
You pay from your FISTT wallet, which you can top up in the app from ₹49. Payments are processed securely by Razorpay, and FISTT never stores your card, UPI or banking details.
Wallet balance can't be transferred to another person or redeemed for cash, except where required by law.
To start an instant call, you need at least 5 minutes' worth of the expert's fee in your wallet. The app lets you know when your balance is running low.
To book a scheduled consultation, you need the full price in your wallet. The amount is held when you book and charged when the consultation ends.
Cancellations & refunds
Yes, any time before it starts. Cancelling within 15 minutes of booking is free. After that, a cancellation charge applies, which increases as the start time approaches, and the rest is returned to your wallet.
If the expert cancels, you receive a full refund.
If the expert joins and you don't, the consultation is marked as missed and the full price is charged, as the expert reserved that time for you.
Email support@fisttapp.com within 48 hours of your consultation ending. We review every request against the consultation records.
Refunds may be issued if the expert didn't take part, a technical issue on our side prevented the consultation, or you were charged in error. Refunds aren't issued because of disagreement with the advice given. Approved refunds may be full or partial.
Laptop Companion
The Laptop Companion lets you move a call from your phone to your laptop's browser, so you can share your screen and work side by side with your expert. There's nothing to install.
During a consultation, tap the laptop icon in the call controls to get a 6-digit Companion Code. Then go to fisttapp.com/join on your laptop and enter the code. The call continues in your browser, and you can move it back to your phone at any time.
A computer with an up-to-date web browser, with access to your camera, microphone and screen sharing allowed.
No. Your Companion Code gives access to your call, so keep it private. Each code works only once and expires after 5 minutes.
Recording & privacy
Only when both participants have consented. When a consultation is recorded, a REC badge appears during the call and only audio is captured.
The audio is used to create a transcript and summary of your consultation, and is then deleted. The transcript and summary are available only to the participants and, where needed, to FISTT support.
Yes, at any time, by emailing support@fisttapp.com. Withdrawing consent doesn't affect recordings made before then.
Messages and files shared during a consultation are kept for 90 days and then permanently deleted, unless you request earlier deletion or the law requires us to keep them longer.
During a consultation, the other participant sees your display name and profile photo. FISTT does not sell or rent your personal data, and our website uses no advertising or tracking cookies.
Account & security
You can sign in with your email, your mobile number and a one-time code, Google, or Apple on iPhone. Each account is personal and can't be shared or transferred.
Your data is encrypted in transit and sensitive information is encrypted at rest. Keep your login details private, and if you notice any activity you don't recognise, contact support@fisttapp.com straight away.
In the app, open Help & support; the last FAQ answer there carries the option. Your personal data is permanently erased after 30 days, except for records we're legally required to keep.
You'll need to finish any ongoing consultation and settle any remaining wallet balance first. Contact support@fisttapp.com if you need help.
Yes. You can update your details from your profile at any time, and request a copy of your data by emailing support@fisttapp.com. We respond to requests within 30 days.
For experts
Apply on this website with your contact details, skills and résumé. Once your application is reviewed, you'll complete your profile in the FISTT Expert app and submit it for verification.
Our team reviews each expert's profile, experience and credentials, usually within 1–2 business days, and may ask for additional documents. You'll hear from us by email, and if your application isn't approved, we'll tell you why so you can resubmit.
You must be at least 18, pass verification, and hold any licence or qualification your field requires. Experts work on FISTT as independent professionals and are responsible for their own taxes.
Go Online in the FISTT Expert app to receive instant calls. You can also browse posts that match your skills and send offers to clients. Going offline doesn't affect your existing bookings.
You earn the consultation price less FISTT's platform fee, which is shown on every consultation receipt. You're also paid if a client books and doesn't join, and you receive a share of any late cancellation charge.
Earnings are paid to the bank account you add under Bank & payout in the app.
The payout schedule and any minimum payout amount are set out in the Terms & Conditions. Earnings linked to an open dispute or refund request may be held until it is resolved.
You can cancel a booking before it starts. The client receives a full refund, and no earnings are paid for that booking. The same applies if you don't join.
No. Arranging consultations or payments outside FISTT with clients you met on the platform breaks our Terms and may lead to suspension or removal.
Apps & platforms
FISTT is coming soon to iPhone and Android, with the FISTT app for getting help and the FISTT Expert app for experts. The Laptop Companion works in your computer's web browser.
The apps will be available on the App Store and Google Play soon. Experts can already apply on this website to be ready for launch.
Troubleshooting
Make sure you've entered all 6 digits. Codes expire after 5 minutes and can be used only once, so tap the laptop icon in the call to get a new one.
Yes. You can rejoin a scheduled consultation from the app until its booked time ends. An instant call stays open for 2 minutes after you both leave, so rejoin quickly. That time is billed as part of the call.
Check that the app, or your browser for the Laptop Companion, has permission to use your camera and microphone, and that you aren't muted. Your camera starts off in every call, so turn it on from the call controls.
Instant calls end automatically when your wallet balance runs out. Top up your wallet before your next call.
Contact & support
Email support@fisttapp.com and we'll aim to reply within 24 hours. You can also reach us on WhatsApp at +91 81100 40818.
Write to our Grievance Officer, Shrayansh Raghuvanshi, at support@fisttapp.com (Monday to Friday, 10:00 AM to 6:00 PM IST, excluding public holidays).
Registered office: Unit No. 8125, 8th Floor, Gaur City Mall Office Space, Sector 4, Greater Noida West, Uttar Pradesh 201318.